If you are one of our loyal customers moving from Color Manager to MIXIT, then most likely you want to keep on using your favorite own colors you created and mixed within the past years. Our "import own colors" feature enables ShopOwner to import their own colors from Color Manager to MIXIT.
Our advice: Import only the most used own colors from the past 3 years because processing and importing each own color takes time and there is no need to keep the own colors you didn't use for a long time. We advise considering measuring the car and performing a color match instead. You can read here how to perform a color match based on a measurement.
Here are the steps for importing own colors:
- select and export the most used own colors from ColorManager
- in MIXIT, go to Settings >> My Imports, and upload the file
As soon as the file is successfully verified, the own colors are processed one be one. Every 30 seconds the page "My Imports" refreshes automatically and the latest status for each file is shown. An own color successfully imported will available instantly on the My Own Colors page, and after 5 minutes it will be found when performing a color search (via the Home page) or when performing a bank search. The measurements attached to the successfully imported own colors will be available after 5 minutes on the My Measurements page.
The below video shows how to upload a file into MIXIT and how the own colors are processed.
As soon as all the own colors are processed, you can download the report summary which lists all the processed own colors. For each own color you will find one row with:
- MIXIT internal id which can be used by our support team in case of problems
- ColorManager AkzoCode states the color code and the own color number used in Color Manager
- ColorManager Description states the description used in Color Manager
- MIXIT AkzoCode states the color code of the own color in MIXIT
- MIXIT Description states the Description of the import own color
- Status of the own color import: failed, duplicate, or succeeded.
- Details list the status code and other useful information.
You will find one of the following statuses:
|The color was successfully imported.
We found a duplicate own color in the shop. A duplicate is recognized when the below values are identical:
|5xx (501, 502, and so on)
|Something went wrong while creating the own color.
Please contact your local support for assistance.
. Potential cause: no marketing items from the product line are selected for the country in the FERT Manager. Solution: Contact the Color IT Champion to enable the marketing items for that product line in the country.
|Cannot find brand and product line for market and country
The imported own color contains a brand and product line that is not available in your country.
|Toners not found in the country.
1 or more toners are not available in your country or cannot be found in our master data.
Please contact your local support for assistance, below actions need to be performed by an IT Champion.
|Something went wrong with the imported file.
|The data in the .owncolor file is corrupted for this color. Please export the file again from Color Manager.
|The total weight percentage is bigger than 100%
|The formula is incorrect and it cannot be imported.
|Unknown cause. Please contact your local support for assistance.
Frequently asked questions
The color was successfully imported but the toners are shown in red
Cause: One or more toners are not selected in your shop.
Solution: go to Settings >> Inventory Management and select the toners that are shown in red.
The color was successfully imported but there is no price shown on the formula
Cause: One or more toners do not have a price.
Solution: go to Settings >> Inventory Management and add the price for each toner.
The color was successfully imported but I get "Formula not found"
Cause: The formula is not available in the default product line.
Solution: in the formula overview, select a different product line (black and not grey). If this doesn’t solve the problem, then there might be a mismatch between the toners. Please contact your local support so they can verify the issue and forward it to our MIXIT support team.
The color was successfully imported but I cannot find it
Cause: The imported own color is developed in a product line that is not selected in your shop.
Solution: In Color Manager check the product line used for the own color and enable it in MIXIT in Settings >> Brands and Products.