Below you will find a list of different manuals to use when facing Instrument Manager issues at your customer:

PMA Vision doesn't synchronize with MIXIT

Install Instrument Manager Manually

Installing Instrument Manager failed: Error code 0x80131047, 0x80070643, 0x80070002, 0x8007007b

Instrument Manager connection issues

Set DNS record Instrumentmanager.mixitcloud.com Manually

Update Instrument Manager failure

Instrument Manager not booting up after a fresh installation or an update

Creation of .xps labels of different sizes for Instrument Manager

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PMA Vision doesn't synchronize with MIXIT

Mixes will not show complete in Mix history after completing the mix on the scale

1. Check if ColorManager is still active in Task manager (Mix Logic)
2. If yes, Start MXP and go to tools > Settings > devices > Mixing scales
3. Check if PMA vision is configured
4. If it is configured, change the IP address to the fake one which will avoid conflict
5. If the PMA Vision has been deleted, then configure it again with the and use a different(fake) IP address which will avoid conflict

Install Instrument Manager Manually

Purpose of this manual

This document shows how to install Instrument Manager manually. The steps described in this file replicate all the steps the Instrument Updater is doing.

When to use this workaround?

• After a clean install of Instrument Manager has failed.
• For Unity PC's without local admin rights. (skip step 2)
• If the update Instrument Manager fails (skip step 2)

Step 1: 

Download the IM.zip file by opening below link.

https://saspo10030content.azureedge.net/instrument-manager/3/1175/2/im.zip

Step 2:

Open file explorer to create the required folders

type in %localappdata% on the address bar.

 This will open the address C:\Users\[…]\AppData\Local     ([…] being your user folder)

Create the folder: "AkzoNobel"

Open the new "AkzoNobel folder"

Your path should now be "C:\Users\[…]\AppData\Local\AkzoNobel"

Create the folder "Instrument Manager"

Open the new "Instrument Manager" folder

Your path should now be "C:\Users\[…]\AppData\Local\AkzoNobel\Instrument Manager"

In this folder, create the folders: "bak", "bin", "dat" and "temp" as shown above.

Step 3:

Note: in case you skipped step 2, please close Instrument Manager and delete all the files in the bin folder before you perform below steps. 

Copy the downloaded program files:

Open de "bin" folder (found in %localappdata%...AkzoNobel/Instrument Manager)

Open the "im.zip" file located in your downloads folder.

Select all files contained in the im.zip. file and drag all these files to the "bin" folder. (there should be a total of 128 files).

Step 4:

In the "bin" folder we need to create new file called "version". Go to New item on the Home ribbon, as shown below, and select Text Document, call it "version" and hit enter. 

The file will be all the way to the bottom of the "bin" folder. Open the file and type in the version number of Instrument Manager that you are installing manually. At the time of writing this manual, the IM version is 3.1175.2, in the "version.txt".

Now save the file. 

The last action is, to take out the .txt extension. Right-click on "version.txt", select the option rename, delete ".txt" and hit enter. A popup will appear, confirm your action by clicking on "yes".

All done here, please proceed to step 5.

Step 5:

Start Instrument Manager

Click on the windows logo in the bottom left corner, you find Instrument Manager in the AkzoNobel file as shown below, please click on it to start the program.

Instrument Manager will now start. After a few seconds, Instrument Manager will be available, you can check this on the icon tray as shown below.

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Installing Instrument Manager failed: Error code 0x80131047, 0x80070643, 0x80070002, 0x8007007b

There are different reasons that can cause the Installation of Instrument Manager to fail. In most cases, an Error code is given as a reason for the issue. Please look at the most common error codes below and follow the steps in this manual to solve the issue. 

Use below links to jump directly to the error code you need to solve:

• Error 0x80131047

• Error 0x80070643

• Error 0x80070002

• Error 0x8007007b

Error 0x80131047

When below error pops up while installing Instrument Manager, one or more Windows updates need to be performed prior to installing Instrument Manager. "Microsoft .Net Framework" is the most important update. 

Open "Check for updates" by typing "update" in the windows search bar as shown below. 

Select [download] to install all available updates, note that there is also an update for .NET Framework version 4.8 in this example (version 4.7 should also compatible with Instrument Manager).

Wait until all updates are downloaded and installed (this may take some time depending on the available updates. Click on the [restart now] button when available.

Note: make sure to save and close open documents and programs before restarting the PC.  

After the restart, proceed with installing Instrument Manager. 

Error 0x80070643

Failed to install on (date) - 0x80070643

How to Fix Error 0x80070643

1. Retry the installation. Sometimes, no matter what the cause of the 0x80070643 error was, simply attempting the installation or update again will work, so it’s worth trying at least once more before proceeding with any further troubleshooting.

2. Re-download the file. If you downloaded an update or app and it’s giving you the 0x80070643 error message, the file may have become corrupted during the download process. Try downloading it again to see if that fixes the problem.

   It’s a good idea to delete the files you downloaded first so you don’t accidentally try to install them instead of the new download.

3. Check your internet connection. A buggy internet connection can cause the 0x80070643 error by interrupting the download of important files and stalling an installation or update if the process requires the connection to an online server. 

    

   Close other programs. Sometimes running other programs can affect an update or installation by accessing important files and using up device resources. Try closing all open programs on your computer and quit any running in the background like Telegram, Google Chrome, or Skype.

4. Pause current downloads and updates. Downloading updates for other apps and software can slow your internet and affect the downloading or installation of important files. Make sure no other apps are being updated or installed and try the installation again.

   Most modern Windows 10 apps are updated via the Microsoft Store app. You can view all active updates by opening the app, then select the ellipsis > Downloads and updates in the top-right corner.

5. Restart your computer. A basic computer restart can fix a variety of Windows issues.

   Run the Windows Update Troubleshooter. The Windows Update Troubleshooter comes pre-installed on Windows and can scan and correct any problems associated with the operating system and app updates. You can find it in Settings > Update & Security > Troubleshoot > Windows Update. This method is one of the easiest and most effective ways of performing a Windows update repair.

   If you’re getting the 0x80070643 error when trying to run, install, or update a relatively old piece of software, you should also try running the Program Compatibility Troubleshooter, which can be found on the same screen as the Windows Update Troubleshooter.

6. Install the latest .NET Framework. A corrupted .NET Framework can cause installation and update errors in Windows, including 0x80070643. You can fix a glitch by installing the latest .NET Framework update from the official Microsoft download page.

7. Run the .NET Framework Repair Tool. If you have the latest .NET Framework update and you suspect it’s still the cause of the 0x80070643 error, you can try downloading and running the .NET Framework Repair Tool.

   This is the official repair software from Microsoft and can be downloaded and run from its page on the Microsoft website. 

8. Turn off your antivirus program. Antivirus programs are infamous for causing conflicts with app installation and system functions. Try turning your antivirus program off and attempting your update or install again.

   Don’t forget to turn your antivirus program back on after you’ve completed your task.

9. Perform an SFC scan. An SFC scan can detect and fix corrupted system files on your computer. To run a scan, open Command Prompt, type "sfc /scannow," and press Enter. Wait for the scan to complete, close Command Prompt, then try your installation or update again.

10. Restart Windows Installer. A glitch in the Windows Installer can often cause the 0x80070643 error, but this can be remedied by restarting it. To do this, press Windows+R, type "services.msc," then press Enter. Select Windows Installer once to highlight it, then select the Restart link to its left.

11. Uninstall the app. If the 0x80070643 error is happening during an app update, it could be the existing version of the app is corrupted and causing issues. A way around this is to uninstall the app, then reinstall it. When you reinstall it, the newest version should be installed so you won’t need to update it. The easiest way to uninstall an app in Windows 10 is to right-click its name in the Start Menu and select Uninstall.

12. The installation of the Instrument manager is executed "per-machine" that means that Instrument manager is available for all users. If the user has only "per-user" rights than this message will appear in the log file:

    

    The only way to solve the issue is to ask the person who manage the computer to install the      Instrument Manager

Could not create system restore point, error: 0x80070422. Continuing...
Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{49850363-1b72-45f8-adff-8c4b5e888f68}, options: 0x7, disable resume: No
Error 0x8007007b: Failed to secure cache path: C:\ProgramData\Package Cache\
Error 0x8007007b: Failed to secure cache directory: C:\ProgramData\Package Cache\
Error 0x8007007b: Failed to create completed cache path for bundle.
Error 0x8007007b: Failed to cache bundle from path: C:\WINDOWS\Temp\{9A3A3EF4-007C-4BA1-907D-B5AE520DFF59}\.be\Mixit Instrument Manager.exe
Error 0x8007007b: Failed to begin registration session.
Error 0x8007007b: Failed to begin registration session in per-machine process.
Error 0x8007007b: Failed to register bundle.
Apply complete, result: 0x8007007b, restart: None, ba requested restart: No

In this manual the most common issues will be handled, use below links to jump directly to the issue you need to solve: 

• Weighing scale PMA Evolution not found by Instrument Manager

• Camera not found by Instrument Manager. 

• Connection issues with the camera or scale

• Measurement get stuck in Instrument Manager - IMCash issue

  1. Disconnect the AMV from the PC and back in
  2. Restart Instrument Manager.
  3. Check the cable and connectors.
  4. Delete the IMCash file 
  5. Reset the AMV internal Clock
  6. Reinstall the AMV Firmware

• MIXIT cannot connect with Instrument Manager 

Weighing scale PMA Evolution is not found by Instrument Manager

Check if the driver is installed. The drivers for the PMA Evolution need to be installed separately. In case you experience any connectivity issues with the PMA Evolution make sure that these drivers are installed:

https://my.anaac.net/ColorManagerWeb/Support/Driver_PMA.Evolution_PMA.HD_112016_v2.12.16.zip

Camera not found by Instrument Manager

Check if the driver is installed. The drivers for the AMV need to be installed separately. Otherwise, it is not possible for Instrument Manager to connect to the camera. 

Got to the windows search bar and type in "Control panel" and hit Enter.

Next, go to Programs and features.

Search for "BYK" on the top right corner. If the driver is not there the search will be empty. In the below print screen the driver is installed. 

In case the driver is not installed download the drivers on the AkzoNobel Customer Service Portal. And install it. After the installation, connect the AMV to the PC. It should now connect automatically with Instrument manager. 

Connection issues with the camera or scale

Check if the camera and or scale are configured in Color Manager. The camera and scale are connected to the PC with a virtual Comport, via a USB connection. A Comport can only allow 1 active connection at the time. There will be connection issues if the camera and scale are connect to Color Manager and Instrument Manager. In most cased MIXIT is used most so everything works fine. But after the painter started Color Manager to check an old own color connection issues start to popup. 

To solve this, delete the connections of the scale and camera in Color Manager. Just closing Color Manager is not enough, some programs stay running and keep the connection to the scale and camera alive. 

Measurement get stuck in Instrument manager IMCash issue

When syncing a measurement to MIXIT fails, it will be stored in a IMCash file on the PC. You recognize this by this symbol  on the taskbar icon tray. This failure can have multiple reasons. The IMCash file is there to so the measurement is not lost.

Please follow the below steps to solve the issue. 

1. Disconnect the AMV from the PC and back in. 

This is the easiest step, there could have been an communication error caused by the PC, AMV or something else. 

If the the issue persists, go to step two. 

2. Restart Instrument Manager. 

To be sure Instrument Manager is still working properly, exit instrument manager in start it again. When Instrument Manager is ready try to sync the measurement. 

If the the issue persists, go to step three. 

3. Check the cable and connectors. 

A faulty cable can cause sync issues. Check the connector and for any kinks in the cable. Also make sure that the cable able to transfer data. Some cables with a micro USB port can only be used for chancing. If you are sure the cable is good proceed to step four.

4. Delete the IMCash file.

By deleting the IMCash file it is like resetting sync attempt. The IMCash file can be found in the folder:".../%localappdata%/AkzoNobel\Instrument Manager\dat".

First disconnect the AMV. then go to the windows search bar  and type in "%localappdata%" and hit Enter.

Then open the following folders in sequence:  AkzoNobel -> Instrument Manager -> temp. Delete the IMCashs file. 

Now connect the AMV again and try to sync with MIXIT.

If the issue persists, go to step five. 

5. Reset the AMV Internal Clock.

The internal clock of the AMV is important for syncing measurements to MIXIT. When the internal clock of the AMV is not the same as the PC, it will cause sync issues. We noticed that the internal clock of the AMV is always one hour ahead of the PC clock, on some PC's this is causing issues synchronizing the measurements to the MIXIT. 

the user below workaround to set the time of the AMV to the actual time.  

• Stop Instrument Manager. 
• Download the BykSetDateTime tool from the customer portal, unpack the zip file to the desktop of the customer PC.
• With the AMV connected to the PC start the BykSetDateTime and click on Get instrument date/time.

​

Compare the time from the AMV to that of the PC. If the time is 1 hour ahead then continue with the following steps. If the time of AMV and PC is the same, then the issue is caused by something else. 

• Go to the Control Panel on the PC and open the date and time program. 

Set the time of the PC 1 hour back and press  OK

​​​

• Go back to the BykSetDateTime tool and click on Set instrument date/time, this action will set the time to the AMV. Next, click on the Get instrument date/time to check if the time on the AMV has changed (should still be one hour ahead of the PC time).
• Go back to the Control Panel and change the PC time to the actual time. 
• On the BykSetDateTime tool click on Get Instrument date/time, the PC and AMV time should be the same now. 
• Close the BykSetDateTime tool.
•  Start-up Instrument Manager.
• Go to MIXIT and check if the Sync to MIXIT is now working. 

6. Reinstall the AMV Firmware. 

As a last resort reinstall the AMV firmware, this will erase all measurements that are currently on the AMV.

Make sure that there are no programs running that can make a connection to the AMV otherwise the tool cannot establish a connection with the AMV. This includes the Instrument Manager.

Go to the AkzoNobel Customer Portal and download the zip file AutmatchicVision_Firmware_Updater_v16018582. Extract the zip file to a convenient location like your desktop, and start the updater. Then follow the instructions on the screen. 

Click on OK. 

If you see the below message, then you still have an application using the AMV. Close any program that has a connection with the AMV, including the Instrument Manager, and start the updater again.

Select the desired language and click Continue

Check if the serial number and firmware version is correct. You can find the Serial number on the label at the bottom of the AVM, the most recent Firmware version is 1.670.18582

If everything is correct click Upgrade

A notification may pop up stating that the firmware version on the AMV is identical to the installer firmware. Click Yes to proceed with the upgrade. 

Be sure not to disconnect the cable during the upgrade. Especially if you are using the magnetic cable it is better not to touch the AMV during the upgrade process. Disconnecting the cable can lead to a bricked AMV. 

The upgrade takes some time, but no more than 30min. Wait patiently until you are notified that the upgrade was successful. You can check the process on the AMV. 

Be sure not to disconnect the cable during the upgrade. Especially if you are using the magnetic cable 

When the upgrade is successful you get the message like below. Click Close to exit the Firmware upgrade tool. 

The AVM is now restored to its factory settings. Color calibration is required before you start measuring. 

The measurements that were stored on the AMV but not sync to MIXIT are now last. Re-measure these color(s) and try to sync with MIXIT. 

If the issue still persists there must be something wrong with the AMV. If possible test the connectivity on a different PC or swap the AVM. 

MIXIT cannot connect with Instrument Manager. 

Instrument Manager is running, the connection to the scale and camera are working, but MIXIT shows this:

There are two reasons for this: 

1. An old version of Instrument Manager installer is installed (below v. 3.2.3)
2. Instrument Manager Certificat is expired 

1. an old version of Instrument Manager is installed (version 3.2.3)

Please check the installer version of the Instrument Manager. By opening Control Panel --> Programs and Features and search for Instrument Manager. If the version number is lower than 3.2.4.0, uninstall it and download the latest one from www.mixitcloud.com. 

After the most recent version of Instrument Manager is installed and the PC is running on Windows 10, the issue should be solved.

2. Instrument Manager Certificate is expired

Every year we need to renew the certificate to guarantee a secure connection between Instrument Manager and MIXIT. When we need to renew the certificate admin rights are required. There are cases when the new certificate cannot be installed on time and the certificate has expired already. 

Below steps will explain how to allow communication between MIXIT and Instrument Manager on an expired certificate. 

The link below directs you directly to the Instrument Manager communication server click on it to open: https://instrumentmanager.mixitcloud.com:10777/signalr

Because the certificate is expired the page looks like this:

Click on Advanced to continue, the next page will look like this: 

Click on the link proceed to instrumentmanager.mixitcloud.com (unsafe). When the next page looks like the example below you are set. 

Navigate to https://www.mixitcloud.com/measurements to check if there is a connection with Instrument Manager. It needs to look like below example. 

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Set DNS record Instrumentmanager.mixitcloud.com Manually

When MIXIT needs to connect to Instrument Manager it looks for DNS record instrumentmanager.mixitcloud.com when this record is publicly available it will get the correct IP address and is able to connect. 

Windows also has a host file where a DNS record can be stored, when stored in this file the DNS record does not need to be publicly available. Please use below steps to add the required DNS record to the Windows host file: 

Open Notepad 

Run Notepad as administrator. 

Click on File --> Open

Copy the below text and past it into the address bar

C:\Windows\System32\drivers\etc

Select Text document and change that to All Files

Now you should see multiple files, open the file name called hosts

Copy below text and paste that into the host file

127.0.0.1    instrumentmanager.mixitcloud.com

It should look similar to below example: 

Now save the file and close it. 

Now open MIXIT Cloud and navigate to the measurements page to check if MIXIT can connect with Instrument Manager again. 

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Update Instrument Manager Failed

When the Instrument Manager UI is updated below message will be shown on the measurement screen. 

The user then needs to click the "Update Instrument manager" button to install the update. 

On some occasions, the user will then get this popup. 

There are a few ways to solve this. First, let's check a possible reason that can block the update. 

Step 1: 

Open file explorer and type in the below text on the address bar: 

%localappdata%/AN

Open the folder that starts with AN.MM.IM.Updater.exe... followed by a lot of characters. On my PC it looks like as shown in the below picture, but the characters may be different on your PC. 

Now go ahead and delete this folder. 

Step 2:

Update Instrument Manager. 

Go to www.mixitcloud.com/measurements and click on the Update Instrument Manager button

This now you should see the update popup

When the update is completed Instrument Manager will start up and MIXIT will confirm it is connected to Instrument Manager. 

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Instrument Manager not booting up after fresh installation or an update

It might be possible that after a installing Instrument Manager or after it being updated. Instrument Manager will not boot up (the red/green dot is not showing in Windows task bar).

Cause: The most common cause is the config file not being properly created after the Install/Update takes place.

An easy solution for this problem is described below:

Open file explorer and type in the below text on the address bar: 

%localappdata%/AkzoNobel

You should be redirected to the following folder:

Delete the folder that starts with AN.MM.IM.Updater.exe... followed by a lot of characters.

After deleting the folder. Go to Windows Start menu and search for Instrument Manager:

Click on the icon to run IM again.

After it, Instrument Manager will be updated, and it should work as expected.

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Creation of .xps labels of different sizes for Instrument Manager

Open Search\Control Panel\Hardware and Sound\View Devices and Printers. 

Now select your XPS printer (Microsoft XPS Document Writer), and select Print server properties.

1. Check the checkbox Create a new form
2. Fill the Width & Height with the desired size (Note: sometimes the width and height are swapped 😒)
3. Fill the form name with a name that doesn't exist yet and
4. Press the save form button

Open Instrument Manager, switch printer to Microsoft XPS Document Writer, the label format to the format you just created and press Save.

All set and done 😃

Viewing label

Now when you want to view (and print) the label you will need the XPS Viewer from Windows. If you don't have XPS Viewer enabled on your PC you can enable it by going to Start\Settings\Apps\Optional Features\Add a feature and selecting the XPS Viewer