Below you will find a list of different manuals to use when facing Instrument Manager issues at your customer:

PMA Vision doesn't synchronize with MIXIT

Install Instrument Manager Manually

Installing Instrument Manager failed: Error code 0x80131047, 0x80070643, 0x80070002, 0x8007007b

Set DNS record Instrumentmanager.mixitcloud.com Manually

Instrument Manager not booting up after a fresh installation or an update

Creation of .xps labels of different sizes for Instrument Manager

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PMA Vision doesn't synchronize with MIXIT

Mixes will not show complete in Mix history after completing the mix on the scale

1. Check if ColorManager is still active in Task manager (Mix Logic)
2. If yes, Start MXP and go to tools > Settings > devices > Mixing scales
3. Check if PMA vision is configured
4. If it is configured, change the IP address to the fake one which will avoid conflict
5. If the PMA Vision has been deleted, then configure it again with the and use a different(fake) IP address which will avoid conflict

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Install Instrument Manager Manually

Purpose of this manual

This document shows how to install Instrument Manager manually. The steps described in this file replicate all the steps the Instrument Updater is doing.

When to use this workaround?

• After a clean install of Instrument Manager has failed.
• For Unity PC's without local admin rights. (skip step 2)
• If the update Instrument Manager fails (skip step 2)

Step 1: 

Download the IM.zip file by opening below link.

https://saspo10030content.azureedge.net/instrument-manager/3/1196/3/im.zip

Step 2:

Open File Explorer to create the required folders

type in %localappdata% on the address bar.

 This will open the address C:\Users\[…]\AppData\Local     ([…] being your user folder)

Create the folder: "AkzoNobel"

Open the new "AkzoNobel folder"

Your path should now be "C:\Users\[…]\AppData\Local\AkzoNobel"

Create the folder "Instrument Manager"

Open the new "Instrument Manager" folder

Your path should now be "C:\Users\[…]\AppData\Local\AkzoNobel\Instrument Manager"

In this folder, create the folders: "bak", "bin", "dat" and "temp" as shown above.

Step 3:

Note: in case you skipped step 2, please close Instrument Manager and delete all the files in the bin folder before you perform below steps. 

Copy the downloaded program files:

Open de "bin" folder (found in %localappdata%...AkzoNobel/Instrument Manager)

Open the "im.zip" file located in your downloads folder.

Select all files contained in the im.zip. file and drag all these files to the "bin" folder. (there should be a total of 128 files).

Step 4:

In the "bin" folder we need to create new file called "version". Go to New item on the Home ribbon, as shown below, and select Text Document, call it "version" and hit enter. 

The file will be all the way to the bottom of the "bin" folder. Open the file and type in the version number of Instrument Manager that you are installing manually. At the time of writing this manual, the IM version is 3.1175.2, in the "version.txt".

Now save the file. 

The last action is, to take out the .txt extension. Right-click on "version.txt", select the option rename, delete ".txt" and hit enter. A popup will appear, confirm your action by clicking on "yes".

All done here, please proceed to step 5.

Step 5:

Start Instrument Manager

Click on the windows logo in the bottom left corner, you find Instrument Manager in the AkzoNobel file as shown below, please click on it to start the program.

Instrument Manager will now start. After a few seconds, Instrument Manager will be available, you can check this on the icon tray as shown below.

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Installing Instrument Manager failed: Error code 0x80131047, 0x80070643, 0x80070002, 0x8007007b

There are different reasons that can cause the Installation of Instrument Manager to fail. In most cases, an Error code is given as a reason for the issue. Please look at the most common error codes below and follow the steps in this manual to solve the issue. 

Use below links to jump directly to the error code you need to solve:

• Error 0x80131047
• Error 0x80070643
• Error 0x80070002
• Error 0x8007007b

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Error 0x80131047

When below error pops up while installing Instrument Manager, one or more Windows updates need to be performed prior to installing Instrument Manager. "Microsoft .Net Framework" is the most important update. 

Open "Check for updates" by typing "update" in the windows search bar as shown below. 

Select [download] to install all available updates, note that there is also an update for .NET Framework version 4.8 in this example (version 4.7 should also compatible with Instrument Manager).

Wait until all updates are downloaded and installed (this may take some time depending on the available updates. Click on the [restart now] button when available.

Note: make sure to save and close open documents and programs before restarting the PC.  

After the restart, proceed with installing Instrument Manager. 

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Error 0x80070643

Failed to install on (date) - 0x80070643

How to Fix Error 0x80070643

1. Retry the installation. Sometimes, no matter what the cause of the 0x80070643 error was, simply attempting the installation or update again will work, so it’s worth trying at least once more before proceeding with any further troubleshooting.

2. Re-download the file. If you downloaded an update or app and it’s giving you the 0x80070643 error message, the file may have become corrupted during the download process. Try downloading it again to see if that fixes the problem.

   It’s a good idea to delete the files you downloaded first so you don’t accidentally try to install them instead of the new download.

3. Check your internet connection. A buggy internet connection can cause the 0x80070643 error by interrupting the download of important files and stalling an installation or update if the process requires the connection to an online server. 

    

   Close other programs. Sometimes running other programs can affect an update or installation by accessing important files and using up device resources. Try closing all open programs on your computer and quit any running in the background like Telegram, Google Chrome, or Skype.

4. Pause current downloads and updates. Downloading updates for other apps and software can slow your internet and affect the downloading or installation of important files. Make sure no other apps are being updated or installed and try the installation again.

   Most modern Windows 10 apps are updated via the Microsoft Store app. You can view all active updates by opening the app, then select the ellipsis > Downloads and updates in the top-right corner.

5. Restart your computer. A basic computer restart can fix a variety of Windows issues.

   Run the Windows Update Troubleshooter. The Windows Update Troubleshooter comes pre-installed on Windows and can scan and correct any problems associated with the operating system and app updates. You can find it in Settings > Update & Security > Troubleshoot > Windows Update. This method is one of the easiest and most effective ways of performing a Windows update repair.

   If you’re getting the 0x80070643 error when trying to run, install, or update a relatively old piece of software, you should also try running the Program Compatibility Troubleshooter, which can be found on the same screen as the Windows Update Troubleshooter.

6. Install the latest .NET Framework. A corrupted .NET Framework can cause installation and update errors in Windows, including 0x80070643. You can fix a glitch by installing the latest .NET Framework update from the official Microsoft download page.

7. Run the .NET Framework Repair Tool. If you have the latest .NET Framework update and you suspect it’s still the cause of the 0x80070643 error, you can try downloading and running the .NET Framework Repair Tool.

   This is the official repair software from Microsoft and can be downloaded and run from its page on the Microsoft website. 

8. Turn off your antivirus program. Antivirus programs are infamous for causing conflicts with app installation and system functions. Try turning your antivirus program off and attempting your update or install again.

   Don’t forget to turn your antivirus program back on after you’ve completed your task.

9. Perform an SFC scan. An SFC scan can detect and fix corrupted system files on your computer. To run a scan, open Command Prompt, type "sfc /scannow," and press Enter. Wait for the scan to complete, close Command Prompt, then try your installation or update again.

10. Restart Windows Installer. A glitch in the Windows Installer can often cause the 0x80070643 error, but this can be remedied by restarting it. To do this, press Windows+R, type "services.msc," then press Enter. Select Windows Installer once to highlight it, then select the Restart link to its left.

11. Uninstall the app. If the 0x80070643 error is happening during an app update, it could be the existing version of the app is corrupted and causing issues. A way around this is to uninstall the app, then reinstall it. When you reinstall it, the newest version should be installed so you won’t need to update it. The easiest way to uninstall an app in Windows 10 is to right-click its name in the Start Menu and select Uninstall.

12. The installation of the Instrument manager is executed "per-machine" that means that Instrument manager is available for all users. If the user has only "per-user" rights than this message will appear in the log file:

    

    The only way to solve the issue is to ask the person who manage the computer to install the      Instrument Manager

     

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Could not create system restore point, error: 0x80070422. Continuing...
Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{49850363-1b72-45f8-adff-8c4b5e888f68}, options: 0x7, disable resume: No
Error 0x8007007b: Failed to secure cache path: C:\ProgramData\Package Cache\
Error 0x8007007b: Failed to secure cache directory: C:\ProgramData\Package Cache\
Error 0x8007007b: Failed to create completed cache path for bundle.
Error 0x8007007b: Failed to cache bundle from path: C:\WINDOWS\Temp\{9A3A3EF4-007C-4BA1-907D-B5AE520DFF59}\.be\Mixit Instrument Manager.exe
Error 0x8007007b: Failed to begin registration session.
Error 0x8007007b: Failed to begin registration session in per-machine process.
Error 0x8007007b: Failed to register bundle.
Apply complete, result: 0x8007007b, restart: None, ba requested restart: No

Set DNS record Instrumentmanager.mixitcloud.com Manually

When MIXIT needs to connect to Instrument Manager it looks for DNS record instrumentmanager.mixitcloud.com when this record is publicly available it will get the correct IP address and is able to connect. 

Windows also has a host file where a DNS record can be stored, when stored in this file the DNS record does not need to be publicly available. Please use below steps to add the required DNS record to the Windows host file: 

Open Notepad 

Run Notepad as administrator. 

Click on File --> Open

Copy the below text and past it into the address bar

C:\Windows\System32\drivers\etc

Select Text document and change that to All Files

Now you should see multiple files, open the file name called hosts

Copy below text and paste that into the host file

127.0.0.1    instrumentmanager.mixitcloud.com

It should look similar to below example: 

Now save the file and close it. 

Now open MIXIT Cloud and navigate to the measurements page to check if MIXIT can connect with Instrument Manager again. 

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Instrument Manager not booting up after fresh installation or an update

It might be possible that after a installing Instrument Manager or after it being updated. Instrument Manager will not boot up (the red/green dot is not showing in Windows task bar).

Cause: The most common cause is the config file not being properly created after the Install/Update takes place.

An easy solution for this problem is described below:

Open file explorer and type in the below text on the address bar: 

%localappdata%/AkzoNobel

You should be redirected to the following folder:

Delete the folder that starts with AN.MM.IM.Updater.exe... followed by a lot of characters.

After deleting the folder. Go to Windows Start menu and search for Instrument Manager:

Click on the icon to run IM again.

After it, Instrument Manager will be updated, and it should work as expected.

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Creation of .xps labels of different sizes for Instrument Manager

Open Search\Control Panel\Hardware and Sound\View Devices and Printers. 

Now select your XPS printer (Microsoft XPS Document Writer), and select Print server properties.

1. Check the checkbox Create a new form
2. Fill the Width & Height with the desired size (Note: sometimes the width and height are swapped 😒)
3. Fill the form name with a name that doesn't exist yet and
4. Press the save form button

Open Instrument Manager, switch printer to Microsoft XPS Document Writer, the label format to the format you just created and press Save.

All set and done 😃

Viewing label

Now when you want to view (and print) the label you will need the XPS Viewer from Windows. If you don't have XPS Viewer enabled on your PC you can enable it by going to Start\Settings\Apps\Optional Features\Add a feature and selecting the XPS Viewer

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