Technical errors

500: Could not retrieve mix {request.SequenceNumber} from cloud table.

501: Could not read mix from blob stream.

502: Could not deserialize mix {request.SequenceNumber} from
stream.

505: Unable to check for duplicates: {error}

A technical error occurred while converting the mix. Solutions:

- if this issue happens for several mixes that are important for you, please issue a complaint with MIXIT (provide the  replication path, the shopId, and the CM mixes with the problem);

- or you can create your own color in MIXIT with the same toners;

- or you can use the spectrophotometer to find the best color match.

Duplicate

Found duplicated mix with number {mix.GenericData.Number}

We could not import the mix because we already found a successfully converted CM mix that has been previously imported. We advise you to use the already converted CM mix. You can find the converted mix by searching for the CM mix id on the Mix history page or the Color Manager mixes page.

506: Could not find commercialProduct {commercialProductCode} within the productline: {productLineCode}, please run the UpdateRest.ini to update the mixes and import the xml file again.

We could not convert the mix because we cannot find a specific commercial product within a specific product line. Solution:

- update Color Manager and run the UpdateRest.ini

- export again the mix

- reimport the mix. Note: the already imported mixes which were not converted yet, will be overwritten.

- convert the mix. 

If the conversion succeeds, then we advise you to export and reimport all the mixes. If the conversion fails, please contact your Technical Representative and provide him the exported file, the mix you are trying to convert and the error message.

Data error

Could not import mix with number {mix.GenericData.Number} due to an unsupported KindOfVariant of {mix.ColorData.KindOfVariant}

We could not import the mix because we do not support its type. 

Note: When you see the error message "Could not import mix with the number [a number] due to an unsupported KindOfVariant of OwnVariant," then you are trying to import a mix of an own-variant or of an own-color. Please use the functionality "import own colors" to import your own variants and own colors from Color Manager. Afterward, you can mix the imported own color or own variant.

Data errors

601: Cannot get crossbrand for brand  {brandCode} with productlinecode: {productLineCode}

601: Cannot obtain commercialProduct for productId: {productId} from PMMT

602: No marketingItem found for SAPNumber: {sapNumber}.

603: The toner ({tonerCode}) cannot be matched

604: The product with id {productLineGuid} could not be found in CCS

1 or more toners are not available in your country or cannot be found in our master data. Solutions:

- if this issue happens for several mixes that are important for you, please issue a complaint with MIXIT (provide the  replication path, the shopId, and the CM mixes with the problem);

- or you can create your own color in MIXIT with the same toners;

- or you can use the spectrophotometer to find the best color match.

Data error

No color could be found for akzocode
{akzoCode} with ownertype {ownerType}

MIXIT cannot find the Akzo color for the imported mix in the master data of colors. Solutions:

- if this issue happens for several mixes, please issue a complaint with MIXIT (provide the  replication path, the shopId, and the CM mixes with the problem);

- or you can create your own color in MIXIT with the same toners;

- or you can use the spectrophotometer to find the best color match.

Data error

In countryCode {countryIsoCode} no productline is found for productlineCode: {productLineCode} and productLineName: {productLineName} and brandCode: {brandCode}.

The Brand and Productline and not available in the country. Solution: contact TechRep to enable the Product line for your country in FERT Manager.

We cannot find the formula in our system. Solutions:

- when this issue happens several times and the mixes are important to you, please notify your TechRep. He will be able to check in our internal ColorApps application the formula based on the Brand, Paint Line, AkzoCode, and Formula Version date information provided in the error screen.

- or you can create your own color in MIXIT with the same toners;

- or you can use the spectrophotometer to find the best color match.